Recently I ordered from an up-and-coming online food delivery service. It was the first time using their service, and although doubtful about their value prop, I thought “Let’s see how it goes.”
Well, to put is nicely, the food sucked. It was cold and unappealing.
I contacted their customer service and expected a prompt refund and a note saying, “Sorry you didn’t like it. Please give us another chance.”
But no. They said, “No, you can’t have a refund.” So they would rather have my $26 than a happy customer.