After writing about Zappos yesterday, I remembered a few interesting things that I didn’t mention in the post about the company. I had heard about the wonderful customer service and company culture about 3 years ago. So I decided to do a little experiment. I called the customer service line to talk with whoever answered, to find out what it was like to work at Zappos.
Tony Hsieh, Co-founder of Zappos
I had heard about what a great company Zappos was, but I was a bit surprised when I actually talked to the customer service representative. Before I tell you what happened when I called Zappos, let’s think back about what a “normal” customer service call is like.
Now I am reading Delivering Happiness by Tony Hsieh. Tony is a co-founder of Zappos, the online shoe company that was recently sold to Amazon for $1 billion. I highly recommend this book because it is entertaining and fun to read.
Yet it is also filled with some deep meaning. Tony shares his story about how he sold his first company, Link Exchange, to Microsoft for $265 million. His own share was $40 million. But here’s the interesting part. He would be paid $8 million for staying with the company for one year.